CRM & ERP

The frequency of Coppercone’s engagement on testing projects for CRM and ERP has increased. We understand the critical importance of having a tested CRM implementation and the interaction between the IT service and the staff working in call-centres. We test the technology, the human processes and the customer experience, ensuring that at go-live the service delivers.

Our capability extends to every element of the lifecycle from development and implementation of a new system through to testing enhancements, fixes or custom interfaces to the system.

On recent projects, we have helped our ERP customers save time performing regression testing (more than 60 per cent in one case), avoid major performance problems when upgrading and test the interaction between the ERP service and other systems quickly and effectively.